Draft — pending legal review

Refund and Cancellation Policy

Effective:: [EFFECTIVE_DATE]
Last updated:: [LAST_UPDATED_DATE]

This template explains proposed billing outcomes without creating an unapproved refund promise.

1. Cancelling a subscription

An authorised enterprise administrator may cancel through available account controls or by contacting support. Unless an approved order states otherwise, cancellation stops future renewal and access continues through the paid billing period.

2. Refund eligibility

Refund eligibility, any request window, exclusions and statutory rights are [REFUND_ELIGIBILITY_TERMS]. No refund period or guarantee applies until approved and presented in the purchase terms.

3. Charges and taxes

Report duplicate or incorrect charges to [SUPPORT_EMAIL] with the invoice and transaction reference. Refunds, credits and adjustments may be reduced or modified for taxes as required by applicable law and billing-provider rules.

4. Plan changes and failed payments

The timing and proration of upgrades or downgrades will follow the terms shown before confirmation. Failed payments may be retried and access may be limited or suspended after notice, subject to applicable terms.

5. Request process

Send the account identifier, charge date, amount and reason to [SUPPORT_EMAIL]. Approved requests are processed within [REFUND_PROCESSING_TIME], after which the payment provider may require additional time.